Meet Eric. Eric had been the Director of Sales Operations for a regional telecom carrier for over three years. At that time, he had grown increasingly frustrated with the Salesforce system his sales team relied on. Eric was responsible for supporting the sales team with Salesforce, but he needed help to keep up with the job demands. He had been hiring Salesforce admins to help him. Still, he had a lot of turnover in the role, leading to inconsistency in support.
Eric knew he needed a better solution to support his sales team but needed to figure out the best approach. He had considered outsourcing Salesforce support but was hesitant to use offshore resources due to concerns about language barriers, cultural differences, and time zone differences. Eric also wanted to ensure that the Salesforce support was responsive and flexible to the needs of his sales team, which he felt was unlikely to happen with offshore support.
After some research, Eric discovered fractional Salesforce support, which offered local support from experienced Salesforce professionals. With fractional Salesforce support, Eric could work with a team of Salesforce experts on a part-time or as-needed basis rather than hiring full-time Salesforce admins. This allowed Eric to scale his Salesforce support as needed without the overhead of a full-time employee.
Eric decided to try fractional Salesforce support and was pleasantly surprised by the results. He found he could get the help needed, and the Salesforce experts he worked with were responsive, knowledgeable, and flexible. Eric was able to streamline his Salesforce support, and he no longer had to worry about the high turnover rate that had been plaguing his Salesforce admin team.
If you're like Eric, struggling to support a sales team with Salesforce, consider fractional Salesforce support as an alternative to full-time employees or offshore resources. Fractional Salesforce support can provide you with the local, responsive, and flexible support you need without the overhead of a full-time employee. At Workestrate, we offer fractional Salesforce support and can help you find the right solution for your business. Contact us today to learn more.
Jason A. Franklin is a seasoned business consultant and partner for Workestrate who is passionate about helping small and medium-sized businesses succeed. With over 15 years of experience in sales and marketing, he has worked with various clients across various industries, including telecommunications and finance. Jason is an expert in sales operations and process improvement. He has a proven track record of delivering results for his clients. He holds a Bachelor's degree in Business Administration from California State University, Fullerton. Jason currently resides in Colorado with his wife and 4 kids.
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